Privacy

Due to the application from May 25, 2018 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in connection with the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the so-called GDPR, we invite you to familiarize yourself with the Privacy Policy as well as with the Information Obligation regarding the processing of personal data pursuant to Art. 13 paragraphs 1 and 2 and Art. 14 GDPR.

Familiarize yourself with the Information Obligation:


Familiarize yourself with the Privacy Policy:

The owner of the Hotel and simultaneously the Data Controller is: Z.P.H.U. "Miro" Jacek Grządkowski with its registered office in Ząbkowice Śląskie at Jasna 42 Street, 57-200 Ząbkowice Śląskie, VAT ID 887-103-04-39, REGON 366621595 under the name Hotel Kudowa **** Manufaktura Relaksu.

Privacy Policy

Hotel Kudowa**** Manufaktura Relaksu

The purpose of this policy is to inform you about the rules of privacy protection when using information that we receive directly or indirectly from our Guests, including information obtained through our websites.

I. Personal Data Controller

The owner of the hotel and, at the same time, the Personal Data Controller is:

Z.P.H.U. “Miro” Jacek Grządkowski, with its registered office in Ząbkowice Śląskie at ul. Jasna 42, 57-200 Ząbkowice Śląskie, NIP 887-103-04-39, REGON 366621595, operating under the name Hotel Kudowa**** Manufaktura Relaksu.

II. Information on Data Processing

The Data Controller informs that the personal data provided will be processed in accordance with Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons, in connection with the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, hereinafter referred to as GDPR.

III. Scope of Personal Data Collected

We collect personal data that is necessary to make a stay reservation and to provide the services offered by us.

IV. Voluntary Provision of Data

The provision of personal data by the Guest and consent to its processing is voluntary, but necessary in order to make a stay reservation, provide hotel services, issue formal and accounting documents for the purpose of settling services, as well as in other exceptional cases, including those related to fire safety.

V. Method of Data Collection

We collect data during:

  • the reservation process via the website,
  • the reservation process carried out in person at the hotel, by telephone or by e-mail, as well as during guest check-in at the hotel,
  • the use of the newsletter service.

We may also obtain data from our partners from booking portals, such as Booking.com, HRS, event organizers, etc., if consent has been given.

VI. Types of Data Collected

During reservations made via the hotel website, in person, by telephone or by e-mail, as well as during Guest check-in at the hotel, the following data is collected:

  1. first name and surname,
  2. address: street, house or apartment number, postal code and city,
  3. telephone number,
  4. e-mail address,
  5. data necessary to issue a VAT invoice for a company,
  6. registration number of the vehicle belonging to the Guest, if the hotel car park is used,
  7. identity document number.

Children’s data, such as first name, surname, nationality and date of birth, is collected only from their parents or legal guardians in order to determine their age and applicable discounts, as well as for statistical purposes, in connection with the obligation of the Central Statistical Office and the spa fee.

VII. Purposes of Data Processing

The collected data is used for the following purposes:

  1. Fulfilling our obligations towards Guests.
  2. Handling room reservations and accommodation requests, including creating and storing legal documentation in accordance with accounting standards.
  3. Handling the Guest’s stay at the hotel, in particular:
    • monitoring the use of services, such as telephone, restaurant, bar, spa treatments, etc.,
    • managing access to rooms,
    • internal management of lists of Guests who behaved improperly during their stay at the hotel, including by violating the terms of the agreement with the hotel or safety rules.
  4. Improving hotel service, in particular:
    • processing the Guest’s personal data as part of our marketing programme in order to conduct marketing activities, promote brands and better understand the Guest’s requirements and wishes,
    • better adapting our products and services to Guests’ requirements,
    • matching commercial offers and promotional messages sent to the Guest,
    • informing the Guest about special offers and new hotel services.
  5. Managing relations with Guests before, during and after their stay, in particular:
    • handling the loyalty programme,
    • sending customized messages to the Guest,
    • creating statistics and calculating commercial results, as well as preparing reports,
    • providing contextual data used by the offer recommendation tool when the Guest visits the hotel website or books a hotel stay,
    • sending newsletters, promotions and offers for tourist and hotel services, as well as contacting the Guest by telephone,
    • handling requests related to unsubscribing from subscriptions, promotions, tourist offers and satisfaction surveys,
    • respecting the right to object.
  6. Improving hotel services, in particular:
    • handling complaints and grievances,
    • offering the Guest benefits under the loyalty programme.
  7. Ensuring security and improving the use of the hotel website, including:
    • improving navigation,
    • implementing security measures and fraud prevention measures.
  8. Ensuring compliance with legal regulations, for example in the field of storing accounting documents.

VIII. Access to Guests’ Personal Data

Direct access to Guests’ personal data is granted only to authorized hotel employees and processors with whom separate agreements have been concluded, including subcontractors providing services to the hotel.

Data may also be made available to entities authorized under applicable law.

IX. Protection of Personal Data

Hotel Kudowa**** Manufaktura Relaksu takes appropriate technical and organizational measures, in accordance with applicable legal regulations, in order to ensure maximum protection of our Guests’ personal data.

X. Credit Card Data

When the Guest provides us with credit card data during the reservation process, they are redirected to the payment card acquirer’s website, which ensures the security of the transaction.

XI. Guest Rights

Guests of Hotel Kudowa have the right to access their data, in accordance with the regulations, to correct it, to transfer the data and to receive a copy of the personal data processed by the hotel.

In addition, the Guest has the right to withdraw the consent granted at any time, request restriction of data processing, request deletion of data and exercise the right to be forgotten in the case of personal data processed for marketing purposes.

XII. Data Processing Period

Data collected for the purpose of providing hotel services will be processed for the period specified by law, and in the case of data collected on the basis of consent — until such consent is withdrawn.

XIII. Right to Lodge a Complaint

If it is found that personal data is processed unlawfully, you have the right to lodge a complaint with the President of the Personal Data Protection Office.

XIV. Contact Regarding Personal Data Protection

Contact with the person responsible for personal data protection is possible at the hotel’s registered office or via e-mail: rodo@hotelkudowa.pl.

XV. Cookies Policy

  1. The website uses cookies.
  2. Cookies are IT data, in particular text files, which are stored on the end device of the Website User and are intended for use on the Website. Cookies usually contain the name of the website from which they originate, the time they are stored on the end device and a unique number.
  3. The entity placing cookies on the Website User’s end device and accessing them is the Website operator. As part of the Website, cookies and similar technologies may also be used by technological, analytical and advertising partners cooperating with the Website operator, in particular:
    • Profitroom,
    • Google Advertising Products, GVL 755,
    • fraud0 GmbH, GVL 1204,
    • Meta Platforms,
    • Getwebcraft Limited,
    • Yahoo International Limited, GVL 1520,
    • Bannerflow AB, GVL 273.
  4. Cookies are used for the following purposes:
    • ensuring the proper operation of the Website and its basic functions,
    • remembering the User’s consents and preferences regarding cookies,
    • creating statistics that help understand how Website Users use the websites, which makes it possible to improve their structure and content,
    • maintaining the Website User’s session after logging in, thanks to which the User does not have to re-enter their login and password on each subpage of the Website,
    • conducting analytical and measurement activities,
    • preventing abuse, advertising fraud and increasing the security of using the Website,
    • determining the User’s profile in order to display tailored advertising and marketing materials, in particular in the advertising networks of Google, Meta, Yahoo and other advertising partners.
  5. The Website uses two main types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored on the User’s end device until logging out, leaving the website or closing the software, i.e. the web browser. Persistent cookies are stored on the User’s end device for the period specified in the cookie parameters or until they are deleted by the User.
  6. Web browsing software, i.e. an internet browser, usually allows cookies to be stored on the User’s end device by default. Website Users may change their settings in this respect. The internet browser makes it possible to delete cookies. It is also possible to automatically block cookies. Detailed information on this subject can be found in the help section or documentation of the internet browser.
  7. Restrictions on the use of cookies may affect some functionalities available on the Website.
  8. Cookies placed on the Website User’s end device may also be used by advertisers, analytical tool providers, booking system providers, technological partners and marketing partners cooperating with the Website operator.
  9. We recommend reading the privacy policies of the entities indicated above in order to learn about the rules for using cookies and similar technologies used by these providers, in particular in the field of analytics, advertising, campaign performance measurement and abuse prevention.
  10. Cookies may be used by advertising networks and advertising partners, in particular Google Advertising Products, Meta Platforms, Yahoo International Limited, Bannerflow AB and other advertising technology providers, to display advertisements tailored to the way the User uses the Website. For this purpose, information about the User’s navigation path, time spent on a given page, interactions with content and User preferences may be processed.
  11. In terms of information about User preferences collected by the Google advertising network, the User may view and edit information resulting from cookies using the following tool: https://www.google.com/ads/preferences/.

XVI. Changes to the Privacy Policy

Hotel Kudowa**** Manufaktura Relaksu reserves the right to change, modify or correct this policy at any time.

Last updated: 01.01.2021